Production Services Executive

Purpose of the Job

To support HH Global team by assisting with the administration of the premium campaigns being delivered in NAM region. This role involves working very closely with the on-site client servicing teams in the NAM region for each campaign, processing quality certification as instructed and data processing with accuracy & ownership. 

Key Responsibilities

• Take briefs from the Account Managers and process campaign job data from start to finish
• Data entry with 100% accuracy
• Deliver a high level of customer service to internal stakeholders
• Work as part of a team to help deliver contractual requirements and complete necessary account admin and reporting
• Ensure invoicing procedures are followed
• Ensure profit is maximised through analysis of performance
• Deliver services to meet and exceed contracted SLA’s
• Manage and monitor objectives to meet key business drivers
• Ensure compliance with Regulatory and Company policies
• Measure customer satisfaction and take appropriate action to continually exceed expectations. 

 Knowledge, Skills + Experience

• Ability to manage multiple projects simultaneously
• Numerate and process driven with a strong commercial understanding
• Strong time management and prioritisation skills
• Able to work under pressure and to tight deadlines
• Is professional, courteous and calm under pressure
• Able to manage and communicate with other team members to successfully deliver and exceed their expectations
• Knowledge of Microsoft office and Microsoft 365 is strongly preferred but not essential
• Strong attention to detail
• Strong Excel skills
• Experience working with Adobe is preferred, but not essential 
• Experience working with multiple PDF files and checking content 
• Experience in data processing - transferring various data fields from one source to another. 

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