Social Community Manager

Purpose of the Job

The Platforms & Devices Partnerships and Trusted Voices team is laser focused on driving adoption of our client’s core products and services utilizing authentic marketing grounded in product excellence and cultural fluency. Talent and Trusted Voices are central to this strategy - serving as the first stop for consumers to view, engage with and experience their brand. We’re seeking a self-starting individual to support the client lead on a digital loyalty program that cultivates a sense of community & connection. This person will need to be an excellent communicator and cross-functional collaborator, working with many internal / external teams to execute the work. An ideal candidate would have experience in Discord, CRM, project management, community management, and loyalty marketing. A passion for and experience with gaming, technology and emerging platforms is a plus.

Key Responsibilities

• Drive the editorial strategy and community strategy across Discord and email platforms

• Support the design and implementation of community programs, including, but not limited to: events, content, campaigns, challenges, rewards, and platforms; all that support program goals and provide value to the members

• Monitor, identify and report conversation themes in digital communities to help improve programs, content

• Mining for insights and product feedback to serve back to leadership and our product development team

• Utilize data-driven insights to continuously optimize loyalty efforts and measure their effectiveness

• Support regional marketing teams to ensure consistency with global strategy

Knowledge, Skills, + Experience:

• Education: Bachelor's degree in marketing, communications, or a related field

• Experience: 5-7+ years of experience in social media and influencer marketing, with a proven track record of success in developing and executing social media strategies that achieve business goals

• Ability to navigate ambiguity and thrive in a fast-paced, constantly changing and deadline driven work environment

• Excellent communication skills, both verbal and written

• CRM knowledge

• Superb organizational skills

• Strong writing and editing skills, with a keen eye for detail

• Strong project management skills, with the ability to handle multiple projects simultaneously and meet deadlines

• Proficient in social media platforms, including but not limited to Discord, Facebook, X, Instagram, LinkedIn, Reddit and TikTok

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