Design & Specifications Manager

Position Summary

The Singer Vehicle Design's Client Experience Team is responsible for ensuring that customers receive a best-in-class client journey from first engagement through to delivery. Under general leadership, the Design & Specifications Manager, acts as a consultant for clients ensuring we deliver a stunning and unique restoration that meets client expectations in a manner that demonstrates, “Everything is Important.”  

Essential Functions

• Manages and inspires Singer clientele throughout their design and specification journey
• Engages with clients as necessary, sharing updates and all decision-based deadlines; documents and shares all interactions internally and in a timely manner
• Provides high-quality, technical and/or nontechnical education and training to clients and other contacts on topics such as: brand history/values, customer experience, current/future technology, performance, application, and overall benefits
• Supports the development of a proper communication process, protocol, and tools for future scalability, including Client Portal, gifting process, 3C strategy, and Special Wishes
• Develops and manages all structures, templates, and processes for design and specification-based (internal/external) interaction to successfully measure KPIs for client inspiration programs and initiatives
• Supports strategic decision making based on customer insights
• Works in a cross-functional team environment as a strong team player and demonstrates the ability to work with other functional groups to achieve company-wide goals
• Elevates the Singer Vehicle Design brand and ensure every point of contact is an excellent experience
• Reports to the department head regarding objectives, planned activities, reviews, analysis, budgets, and expenses - 100% data accuracy required
• Performs all other duties as assigned 

Qualifications

Required Education/Experience:

• Bachelor's degree in business administration, engineering, design, or relevant field 
• Five (5) plus years of experience within luxury automotive industry or equivalent brand/industry 
• Five (5) plus years in design and other creative based roles 
• Three (3) to five (5) years of specific experience in client management and/or customer facing role 
• Prior experience in rapidly growing business environment 

Preferred Education/Experience and/or Certifications

• Detailed knowledge of Singer Vehicle Design's history, heritage, and services 

Skills/Abilities and Attributes

• Team oriented, with a strong ability to multi-task and work in a fast-paced environment and meet multiple deadlines
• Strong organizational, problem-solving, and collaborative skills with the ability to prioritize effectively and efficiently within and across departments
• Proficient with Microsoft Office, including Excel, PowerPoint, SharePoint, Teams and more; as well as various digital illustration, editing, and design-based programs and tools
• Professional appearance, excellent verbal, and written communication skills with the ability to express ideas clearly and actively listen to others
• Ability to work independently and from home