Team Manager

If you are looking for a diverse and fast-paced role where you can make a real difference in people's lives, apply now to join our team as a Team Manager.

📝Contract type: Permanent, 37.5 hours

⌚ Hours: Full time (7am - 7pm Mon to Fri working 1 in 4 weekends 8am - 4pm on rotational basis)

💰 Salary: £33,353.66 - £37,522.87 (dependant on experience) 

Training for the successful candidate will take place between Rotherham and Bristol.

About the Role

Join our Contact Centre as a Team Manager, reporting directly to the Operational Management Team. We are seeking a passionate leader who can guide and inspire our team of Client Care Coordinators to provide an outstanding and reliable service.

As a Team Manager, you will lead by example in delivering an exceptional service playing a crucial role in ensuring that our clients receive the highest level of care and support throughout their treatment journey. This position is both challenging and rewarding, requiring a confident and experienced individual with exceptional communication and leadership skills.

We offer a supportive and collaborative work environment that values your expertise and dedication. To be successful in this role, it is essential that you have experience as a Contact Centre Team Manager.

Responsibilities:

• Resolve Complaints: As the Team Manager, you will be responsible for addressing and resolving any complaints that arise from our clients. Your empathetic and proactive approach will ensure that client concerns are addressed promptly and effectively.
• Line Management: You will provide strong leadership and line management to our team of Client Care Coordinators. This includes overseeing their performance, setting clear objectives, conducting regular performance evaluations, and providing guidance and support as needed.
• Team Leadership and Motivation: Lead by example and inspire your team to deliver an exceptional service. Create a positive and motivating work environment where each team member can thrive. Encourage collaboration, celebrate achievements, and provide guidance when challenges arise.
• Feedback and Development: You will provide constructive feedback to colleagues, helping them to grow and improve their skills. Your guidance will be instrumental in fostering a culture of continuous learning and development within the team.

For more information about the role, please view the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Team-Manager.pdf  

What we can offer you:

• Take advantage of perks and discounts on over 4000 retail and hospitality outlets through Blue Light card
• Benefit from up to a 5% employer contribution from Aviva, a leading pension provider in the market.
• Access support from accredited Mental Health First Aiders during times of need.
• Celebrate your birthday with an extra day of annual leave through our Birthday Bonus.
• Utilise the Employee Assistance Programme and Doctor Line provided by Westfield Health, offering 24/7 access to a GP who can prescribe medications over the phone.
• Receive paid training to ensure you're fully equipped to excel in your role and beyond.
• Enjoy complimentary free parking onsite for your convenience.

Interested? Find out more…