Infrastructure Engineer

Due to continued success and growth, Acorn Insurance are currently recruiting for a talented Infrastructure Engineer to join our developing IT Team.

This is an exciting time to join Acorn Insurance- as an Infrastructure Engineer, you will have the opportunity to collaborate with the wider technical teams as well as stakeholders around the business to continue the enhancement of technology which would benefit throughout the group.

Role: Infrastructure Engineer

Location: Liverpool/ Hybrid

Working hours: 37.5 hours a week, Monday-Friday between 8:00am and 17:30pm on a four-week rolling rota

Salary: Up to £45,000 DOE

What you will be doing:

• Provide 3^rd Line BAU technical support to the business and Desktop support function and escalated tickets.
• Work with the Senior Infrastructure Engineers, Project team and external technical resource, providing technical expertise to support secure, scalable, and performant Infrastructure solutions.
• Participate in the design, deployment, and implementation of the infrastructure technologies.
• Perform technical evaluation of products within the infrastructure domain.
• Work closely with the Senior Infrastructure Engineers and peers to deliver cost effective solutions in line with the IT strategy & roadmap whilst implementing appropriate control mechanisms.
• Be continually aware of enhancements available within the current infrastructure solutions as well as any shifts in technology and enhancements that would benefit the business
• Work with SecOps performing vulnerability remediation actions and updates, and audit processes.  
• Keep abreast of known and emerging Infrastructure technologies, trends and tools.
• Work with InfoSec and DPA function, with all audit process and requests, and following incident response processes

What we’re looking for:

• 1-2 years’ experience in a similar role in a similar sized organisation, across a broad variety of infrastructure disciplines and technologies, supported by a background in IT support 
• Previous involvement in the implementation of infrastructure solutions
• Experience of working on multi-tier, high volume, transactional system platforms and an understanding of the challenges and management
• Awareness of web application development techniques and tools
• Experience of creating and maintaining technical solution documents
• Proactive and logical approach to fault identification, troubleshooting and problem solving
• Ability to articulate IT issues to non-IT people
• Working knowledge of ITIL
• Certification or working experience across several the infrastructure technologies including: LAN, WAN, DNS & Wi-Fi, Server architecture, Storage solutions, Cloud computing platform, principals, and services, Perimeter Security, Microsoft & Linux Operating Systems, Microsoft SQL Server, VOIP & SIP, Telephony, Contact centres, Backup, Recovery & Replication, Virtualisation solutions, Office 365 Platform, Security Controls & Standards along with Cyber Security Awareness. 

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

 Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Wellbeing:

•  Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:

• • 6 Free Counselling sessions per year
  • Unlimited access to a telephone councillor 24/7
  • Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.

•  Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
•  Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

•  Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.
  
  Please visit out website to view more of our excellent work benefits!

 All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. We are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.

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