Client Interface Director / Key Account Director

London

Permanent

Competitive + Flexible Benefits

Summary

Freedom's Group are looking for a Client Interface Director to join the business in an integral role in delivering major projects.

We are looking for someone that has experience across large scall construction projects who understands the client’s perspective and can be the conduit between them and our site delivery team to ensure projects are delivered as smooth as possible,

Some of the key deliverables in this role will include:

• Accountable for ensuring NGB and Freedoms commitments are met.
• Identify all key client representatives.
• Developing and implementing project communication plan.
• Identify project roles & responsibilities to ensure effective communication is achieved.
• Develop project wide process.
• Lead on all client escalation matters.
• Develop project insights & performance metrics.

• As part of the client initiation phase the Client Interface Director will develop the communication strategy by defining clear channels and frequencies of communication
• Establish protocols for regular updates, feedback collection, and issue resolution.

What we’re looking for:

• Large construction project experience. Previous senior leadership role. Project Director / Senior Project Manager experience
• Client representative, Communication Manager, Supply-chain Management
• The candidate will be committed encompass the following aspects: empathy, outcome thinking, teamwork & collaboration, learning & sharing professional and technical excellence.

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people.  Some of what you can expect includes: 

• Pension with a leading provider and up to 8% employer contribution
• 25 days holiday
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
• Personal development programme

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us 
 

Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies

Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

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