Operations Manager

Operations Manager
Location: Liverpool Street & Surrounding Area (London)
Salary: £70,000 – £80,000 + Company Car or Car Allowance + Private Healthcare & benefits
Contract Type: Permanent, Full-Time

Take ownership. Drive service. Deliver growth.

NG Bailey Facilities Services is on the lookout for an experienced and commercially minded Operations Manager to oversee a diverse and high-profile portfolio of static and foot mobile engineering contracts in the Liverpool Street area. This is a key leadership role where you’ll have full operational accountability and the opportunity to influence the future of our business through contract re-tendering and new bid activity.

You’ll be the driving force behind operational delivery, ensuring our engineering teams meet the highest standards of performance, compliance, and customer care. You’ll work closely with Contract Managers, engineers, and clients to make sure every site operates smoothly—while also focusing on commercial outcomes, margin improvement, and effective WIP management.

You’ll also collaborate with our bid team on pricing and proposals, playing a vital part in re-tendering our current contracts and supporting new business wins.

Some of the key deliverables in this role will include: 

• Lead the operational delivery of multiple contracts across a mix of static and mobile sites.
• Own the P&L and drive margin performance, ensuring accurate financial forecasting and WIP management.
• Support the re-tendering of existing contracts and work alongside the bid team on new opportunities.
• Build and maintain trusted client relationships, acting as a senior point of contact.
• Promote a culture of safety, compliance, and continuous service improvement.
• Ensure teams are fully trained, competent, and technically capable.
• Oversee the delivery of technical standards and risk mitigation across the portfolio.

What we’re looking for:

• Proven leadership in facilities or engineering contract operations—ideally with 10+ years' experience.
• Strong commercial understanding with hands-on experience managing WIP, P&L, and contract performance.
• Experience managing both static and mobile engineering teams in a high-demand environment.
• Ability to contribute to bids, pricing models, and contract renewal strategies.
• A confident communicator who thrives on building client and internal relationships.
• Knowledge of CAFM systems and current legislation related to building services and compliance.

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people.  Some of what you can expect includes: 

• Car/Car allowance
• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. 

• #LI-AX1