Quality Administration Assistant - Entry Level

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. 

The Role:

To provide all round administrative support to the relevant Quality Team.

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave.
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you’ll be doing:

Fit/ Quality Support

• Attend fit sessions and provide administrative support before, during and after
• Process product comments and photographs after the fit session
• Complete production sample approval
• Measure samples to the required standard/ specification
• Understanding of a specification sheet and test reports
• Provide administrative support of testing during the sealing cycle
• Action general systems housekeeping
• Issue quality/ fit/ testing enquiries both internally and externally
• Resolve basic queries/ issues that arise both internally and externally
  
  

Returns Management

• Check daily and weekly returns reports for potential quality issues and report any issues to the Technologist/ Buying/ Merchandising teams
• Collate weekly returns data into a yearly spreadsheet
• Basic understanding of data analysis to spot trends in returns
• Request and process samples from the distribution centre/ stores/ etc
• Compiling data analysis, issues and actions into reports and presenting to the team

Product Awareness

• Ongoing familiarity of the competition’s product range in relation to quality and fit
• Understanding of “Our Girls” customer profiles
• Understanding “Monday Returns Figures Pack” and all returns reporting functions.
• Completing and reporting back on New Look store visits and competitor shops
• Identifying basic problems and solutions
  
  

Department Support

• Receiving and sending post
• Dealing with telephone / email queries
• Proactively dealing with department queries both internally and externally
• Supports with the development of fellow colleagues, delivering relevant training and support when required
• Issue wearer trials and collate data

Who you are:

• Accuracy of fit comments and communication
• Accurate sample measuring
• Accurate analysis of a specification sheet and test report
• Accurate returns analysis
• Relevant benchmarking and recommendations
• Basic problem solving skills
• Up to date housekeeping / sample management