Digital Experimentation Manager (12 month FTC)

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. 

The Role: FTC

As the Experimentation Lead, your role will act to evangelise experimentation and ensure a unified approach across the business aligned with our strategy and roadmap. You will work hand-in-hand with business teams to deliver high quality experiments, deliver insights and drive action, helping us to scale and further develop a culture of experimentation by democratising capability.

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave.
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you’ll be doing:

• Champion and scale an experimentation framework across teams, embedding hypothesis-led thinking throughout UX, design, development and analysis — spanning testing, recs, personalisation, badging and social proof.
• Work closely with eCommerce, Product and UX teams to shape and support prioritised experimentation roadmaps that align with team OKR’s and business priorities.
• Translate test results into clear, actionable insights — and work proactively with teams to ensure winning experiences are built, released, and embedded, avoiding drop-off or reliance on temporary solutions.
• Collaborate with the wider analytics team to identify data needs, design robust experiments, and deliver meaningful analysis.
• Build strong, influential relationships with product teams to embed a test-and-learn culture, overcome prioritisation challenges, and scale best practice through coaching and enablement.
• Manage third-party relationships (e.g. Monetate, Wandz, Firebase), ensuring effective technical collaboration and alignment to business needs.
• Continuously evolve the experimentation programme by improving processes, staying current with industry trends, and reviewing the effectiveness of current and emerging technologies.

Who you are:

• Experience working on A/B testing, recommendation & personalisation programmes along with application of best practice. Previous use of Monetate and server-side environment is helpful.
• Familiar with working in a product-led environment, collaborating with PM’s, designers and engineers to align experimentation with OKR’s and customer outcomes.
• Proven ability to scale experimentation capability across an organisation, embedding best practices and fostering a culture of test-and-learn with knowledge sharing to drive continuous optimisation.
• Confident in end-to-end delivery, through ideation, requirement gathering, briefing, hypothesis creation, experiment design and output/presentation of actionable results & recommendations in line with commercial and strategic goals.
• Excellent communicator, credible and articulate, able to build trust and explain technical concepts to non-technical audiences along with impactful recommendations.
• An innovative thinker, able to think creatively with a logical and methodical approach to problem solving and coming up with ideas.
• Self-starter with initiative and good self-management skills, able to prioritise and work collaboratively as an individual and part of a wider team.
• Proactive and positive mindset that embraces change in a fast-moving environment and industry. A clear desire to drive value from data and adaptable to changing circumstance.
• Someone who is excited by digital, retail and fashion, curious about data and the adoption of new technologies and tools.