Counsellor

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Contract Type: Permanent

Location: Bristol

Hours: 20 hours per week

Salary: £17,788.62 (£33,353.66 FTE)

You will need to be a fully qualified counsellor to a minimum of Level 4 Diploma in professional counselling and a member of the BACP. Primarily working remotely, with one designated day per week spent in the office.

What's in it for You?

In addition to a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Financial Reward: Thousands of perks through Blue Light discount card, up to 5% employer pension contribution and Long Service Recognition
• Health and Wellness: Doctor Line for over-the-phone GP consultations, access to a 24/7 Employee Assistance Programme and dedicated Mental Health First Aiders
• Work-Life Balance: An additional day for your Birthday, long service recognition, enjoy a set schedule and competitive family-friendly benefits
• Career Development: Paid training, opportunities for accredited training agreements, and potential for career progression

Make a real difference every day—join our close-knit team delivering compassionate, focused telephone counselling

We are seeking a compassionate and professional counsellor to join our small, supportive team of up to twelve telephone counsellors within a department based in our Bradley Stoke contact centre.

In this role, you will provide 30-minute telephone counselling sessions to individuals who are considering or undergoing abortion, as well as those seeking post-abortion support. You will also work with a limited number of clients accessing vasectomy services. The position requires the ability to manage sessions efficiently, ensuring they start and end on time while maintaining accurate, computerised case notes.

An important aspect of the role includes being alert to safeguarding concerns and referring clients appropriately in line with our policies. This is a meaningful opportunity to support clients with care and professionalism in a focused and empathetic team environment.

For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2025/06/Integrative-Person-Centred-Telephone-Counsellor-1-1.pdf

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.  
 

Please note;

• If you do not upload a CV or Resume, your application will not be considered.
• This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment. 
• We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.