Account Manager

Purpose of the job 

The Account Manager will work closely with clients, suppliers and internal contacts to deliver services to our customer, who is a market leader in the electronics industry / consumer electronics. The Account Manager will be responsible for delivering exceptional client service through excellent customer service and product delivery.  The Account Manager will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions. 

Regarding matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier.

Key Responsibilities 

• Take briefings from the client, align full specification details and deadline dates and manage from start to finish
• Provide technical input and advice on print projects as required
• Suggest alternative options and innovation where possible
• Brief suppliers on client requirements
• Monitor projects to ensure they are delivered to specification and on time
• Ensure activity is recorded using the designated company tools
• Attend client meeting, press passing when required and supplier visits
• Maintain a full understanding of the broad range of HH Global’s services and work closely with the internal departments to extend our services
• Ensure invoicing procedures are followed
• Implement new methods and procedures as required
• Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
• Work with Senior Account Manager and Account Director to identify new business opportunities
• Agree and manage tracking of client’s project budgets
• Ensure compliance with Regulatory and Client’s and Company’s policies
• Deliver a high level of customer service in general to exceed contracted SLA’s (service level agreements)

Knowledge, Skills + Experience

• Organizational skills with the possibility to provide appropriate plans to different requests
• Numerate with a strong commercial understanding
• Ability to manage multiple projects simultaneously
• Strong time management and prioritization skills
• Able to work under pressure and to tight deadlines
• Has a profound level of technical Print and POS knowledge and experiences
• Is professional, courteous and calm under pressure
• Has an absolute project management mind-set
• Process driven, with an eye to performance and business development
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Approachable and confident to manage client meetings
• Knowledge of Microsoft office tools and high affinity to technical and innovative tools and services, such like AI
• Experience in trouble shooting of unexpected project issues and implementing preventative measures is preferred
• Experience of end-to-end campaign and stock management would be an advantage
• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Previous experience working in Marketing execution functions with project management is preferred

*Agile working with several days per week requirement to work from HH Global offices / take part of meetings in client’s offices (Frankfurt - Eschborn)