Planning - Planning Co-ordinator

We are currently looking for an enthusiastic individual to join our Whittlesey Planning team in the position of Planning Co-Ordinator on a Fixed Term Contract until December 2025.

The role holder will need to be multi skilled for tasks within the Planning Department.

You will need to meet all customers’/ haulier requirements in the most cost-effective manner whilst achieving a high level of customer service, as well as provide customers/hauliers with a quality service for all enquiries, prices, invoicing, payments, rebates and other associated administration.

Your duties would include but not limited to the following:

• To answer incoming calls to the office quickly, politely and professionally.
• Be fully responsible for calculating costing’s, and processing payments accurately
• Process and manage orders – efficiently and accurately
• Work alongside the planning team clearing loads 
• Proactive calls to hauliers to Sub-contract work
• Review, Cleanse and Input Data accurately
• Uphold customer charter and agreed KPI’s
• Excellent diplomatic communication and negotiation skills at all levels
• High level of initiative and proactive skills required
• To input data accurately and efficiently
• To act as the first point of contact for customer/haulier enquiries.
• To be fully responsible for calculating costs and processing payments
• To be able to resolve customer queries and respond to enquiries
• To manage problems in a calm professional manner
• To deliver a professional service to our customer base

About You:

• Strong computer literacy and skills
• Ability to prioritise and make decisions, as well as problem solve
• Good communicator and team player at all levels
• Geographical knowledge
• Flexible, positive, proactive and committed approach to meet work demand
• Accuracy and attention to detail
• Knowledge of transport legislation
• Computer knowledge of Microsoft Excel, word and Outlook
• Good Numeracy and literacy Skills
• Understanding of Working Time Directive

What We Can Offer You:

• Competitive Salary and Benefits package
• Life Assurance and Company Pension Scheme up to 10% employer contribution
• Generous holiday allowance
• Gym benefit and Cycle 2 Work Scheme
• Access to Employee Assistance Programme for self and family members
• Sharesave Scheme eligibility
• Personal development and opportunities for progression

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands including Thermalite block, Bison Precast and the iconic London Brick.

Our complete product range comprises of clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems.

Forterra’s purpose is to build lasting legacies, manufacturing a range of products from the ground up to support customers with their construction projects.

We are proud to be at the forefront of the industries’ safety standards and are committed to achieving zero harm in our workplaces.