AWS Billing Specialist

POSITION DETAILS:

Position Title:

Reports to (POSITION):

Team:

Department:

PURPOSE OF JOB:

To ensure that the AWS billing operation runs efficiently and to time each month.  To continually work with relevant teams to improve the process, resolve billing queries and related issues.To provide a high level of internal & external support to account teams/customers by working cohesively with our AWS Practice Head.

KEY RESPONSIBILITIES:

• Execute internal monthly AWS billing processes thus ensuring invoices are distributed in a consistent and timely fashion.

• AWS contract and on-boarding management ensuring delivery is smooth and accurate

• Download all Invoices and reconcile to billing data received including creating multiple Purchase orders

• Ensure all orders are processed accurately in line with operations procedures with correct tagging and GP allocation

• Reconcile Individual Amex Payment accounts & have full responsibility of timely payment  

• Produce Excel Costing Sheet for each Customer (Direct & Aggregate) in GBP & USD

• Reconcile AWS Statement (paid directly) to ensure correct values are paid in relation to previous months billing including any disputes/anomalies

• Be the first point of contact for incoming AWS customer/internal queries & respond within our standard 4-hour SLA with the support of the AWS Practice Head

• Work cohesively with our partner CloudBridge to import data into our systems & cross reference information

• Calculate and claim rebates via Cash Received and Credit Notes

• Regular liaison with the relevant internal personnel & those at Cloudbridge to build relationships on a day-to-day basis

• Cross reference details on Amazon portal with those we hold internally to ensure accuracy

• Managementof CustomerRelationship Management System (Dynamics CRM) to ensure opportunities are logged and correct

• Assist AWS Practice Head with monthly forecasting and account mapping

• Net new deal logging with Amazon for GP maximisation

• Track all Marketplace offers

• Generation of various reports including, but not limited to, white space, AWS revenue & rebate generation

• Collate and prepare data for customer QBR meetings

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Minimum GCSEs (A-C) English & Mathematics

ESSENTIAL

Other Requirements

• Good understanding of IT (specifically software) and Business IT challenges

DESIRABLE

• Interest in acquiring further knowledge to help progression within the role

ESSENTIAL

• Desire to assist in the growth of the team and AWS business

ESSENTIAL

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE)

• Organised individual with excellent time management

• Accuracy and attention to detail essential

• Copes well under pressure and can meet deadlines

• Excellent verbal and written communication with customer service/facing skills essential

• Self-motivated and able to take responsibility

• Intermediate-level skills in use of Microsoft Office suite applications

• Tenacious and quick to learn

• Adaptable and forward thinking